{"page":{"id":"01K33Z3T6S5WYED5485JTPKH7S","name":"Nomic Platform","url":"https://status.nomic.ai/","updated_at":"2026-09-30T21:02:00Z"},"incidents":[{"id":"01M2K6AFAHVWXXETGGX23DH3T1","name":"Document processing services experiencing failures","status":"resolved","created_at":"2026-09-15T18:47:27Z","updated_at":"2026-09-30T21:02:00Z","resolved_at":"2026-09-30T21:02:00Z","impact":"minor","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01M3T1ZKZQ7WDZCVQS0AGJRBKG","body":"Incident resolved.","created_at":"2026-09-30T21:02:00Z","display_at":"2026-09-30T21:02:00Z","incident_id":"01M2K6AFAHVWXXETGGX23DH3T1","status":"resolved","updated_at":"2026-09-30T21:02:00Z"},{"id":"01M2KJ0M6NWT9RXX4QC8FASQXM","body":"All systems are again fully normal","created_at":"2026-09-15T22:11:48Z","display_at":"2026-09-15T22:11:48Z","incident_id":"01M2K6AFAHVWXXETGGX23DH3T1","status":"monitoring","updated_at":"2026-09-15T22:11:48Z"},{"id":"01M2K77D9GXZF4SDX8EFV25HMS","body":"Services have recovered and we are monitoring for additional failures","created_at":"2026-09-15T19:03:16Z","display_at":"2026-09-15T19:03:16Z","incident_id":"01M2K6AFAHVWXXETGGX23DH3T1","status":"monitoring","updated_at":"2026-09-15T19:03:16Z"},{"id":"01M2K6AFAHDH64MXRW0J2EV22T","body":"We've detected elevated failure rates in our document processing services.\n\nWe are currently investigating the failures and underlying server health.","created_at":"2026-09-15T18:47:27Z","display_at":"2026-09-15T18:47:27Z","incident_id":"01M2K6AFAHVWXXETGGX23DH3T1","status":"investigating","updated_at":"2026-09-15T18:47:27Z"}]},{"id":"01M2BR2R3KN01ZKCD8WED7Q66G","name":"Users experiencing intermittent message sending failures","status":"resolved","created_at":"2026-09-12T21:23:53Z","updated_at":"2026-09-12T21:39:04Z","resolved_at":"2026-09-12T21:39:04Z","impact":"major","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01M2BRYHDCMD49CZJ1ZEQ5XNVC","body":"Assistant sessions are now working correctly again in all regions.","created_at":"2026-09-12T21:39:04Z","display_at":"2026-09-12T21:39:04Z","incident_id":"01M2BR2R3KN01ZKCD8WED7Q66G","status":"resolved","updated_at":"2026-09-12T21:39:04Z"},{"id":"01M2BR2R3K5HVP8N37ZDC8WX1W","body":"Some users are seeing assistant sessions fail to send messages.\n\nRoot cause is identified and a fix is underway.","created_at":"2026-09-12T21:23:53Z","display_at":"2026-09-12T21:23:53Z","incident_id":"01M2BR2R3KN01ZKCD8WED7Q66G","status":"identified","updated_at":"2026-09-12T21:23:53Z"}]},{"id":"01KZ981Z0CMMB0A1A11ZFTXCPH","name":"Delays in indexing","status":"resolved","created_at":"2026-08-05T15:18:16Z","updated_at":"2026-08-06T15:49:33Z","resolved_at":"2026-08-06T15:49:33Z","impact":"minor","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01KZBW7ZAJACNPPESPSG7RRGB1","body":"The backlog of unprocessed indexing jobs has cleared for the two affected customers.","created_at":"2026-08-06T15:49:33Z","display_at":"2026-08-06T15:49:33Z","incident_id":"01KZ981Z0CMMB0A1A11ZFTXCPH","status":"resolved","updated_at":"2026-08-06T15:49:33Z"},{"id":"01KZ981Z0CJW3GHDMWHN5SNR9K","body":"We are investigating delays in document indexing that leave some documents stuck in a processing state. Assistant sessions with affected documents should be able to proceed without interruption.","created_at":"2026-08-05T15:18:16Z","display_at":"2026-08-05T15:18:16Z","incident_id":"01KZ981Z0CMMB0A1A11ZFTXCPH","status":"investigating","updated_at":"2026-08-05T15:18:16Z"}]},{"id":"01KZ6WFJ1AGYF6K86D9V83SC60","name":"Elevated error rates in PDF processing","status":"resolved","created_at":"2026-08-04T17:17:30Z","updated_at":"2026-08-05T12:05:32Z","resolved_at":"2026-08-05T12:05:32Z","impact":"none","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01KZ8X12DTR778FCJ9181DYYDN","body":"The issue with PDF processing has been resolved.","created_at":"2026-08-05T12:05:32Z","display_at":"2026-08-05T12:05:32Z","incident_id":"01KZ6WFJ1AGYF6K86D9V83SC60","status":"resolved","updated_at":"2026-08-05T12:05:32Z"},{"id":"01KZ6WNWHJDR1Y7PBAGZB2A9S6","body":"A fix has been applied, and we are validating that the issue has been resolved.","created_at":"2026-08-04T17:20:57Z","display_at":"2026-08-04T17:20:57Z","incident_id":"01KZ6WFJ1AGYF6K86D9V83SC60","status":"monitoring","updated_at":"2026-08-04T17:20:57Z"},{"id":"01KZ6WFJ1A6BH7HS51N58VG53S","body":"Some agent tool calls, as well as certain document operations such as viewing a PDF, were affected by a partial rollout of a service change in a recent deployment.","created_at":"2026-08-04T17:17:30Z","display_at":"2026-08-04T17:17:30Z","incident_id":"01KZ6WFJ1AGYF6K86D9V83SC60","status":"monitoring","updated_at":"2026-08-04T17:17:30Z"}]},{"id":"01KXNZ6QVDDVR1G9QP2CX23WJ1","name":"Elevated rate of Authentication errors","status":"resolved","created_at":"2026-07-16T17:22:19Z","updated_at":"2026-07-16T17:22:19Z","resolved_at":"2026-07-16T10:06:00Z","impact":"major","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01KXNZ6QVDM420NK7CGGFG6CB7","body":"Our authentication provider has fixed the problem and all authentication requests are now succeeding.","created_at":"2026-07-16T17:22:19Z","display_at":"2026-07-16T10:06:00Z","incident_id":"01KXNZ6QVDDVR1G9QP2CX23WJ1","status":"resolved","updated_at":"2026-07-16T17:22:19Z"},{"id":"01KXNZ6QVDRAME94G9D0DWQYW2","body":"We began seeing a substantial minority of all authentication requests to the Nomic Platform failing because of [an outage in our authentication provider, workOS](https://status.workos.com/incidents/b52fkqjzcl20). This caused many requests across the system to be rejected when the user identity could not be established.","created_at":"2026-07-16T17:22:19Z","display_at":"2026-07-16T08:05:00Z","incident_id":"01KXNZ6QVDDVR1G9QP2CX23WJ1","status":"identified","updated_at":"2026-07-16T17:22:19Z"}]},{"id":"01KXKEJ36XA1EARBHQAYYWDWZD","name":"Backlog of agent session requests","status":"resolved","created_at":"2026-07-15T17:52:57Z","updated_at":"2026-07-15T17:52:57Z","resolved_at":"2026-07-15T06:50:00Z","impact":"major","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01KXKEJ36XGR2A0D2ADT9PFQ8B","body":"All backlogged work was cleared","created_at":"2026-07-15T17:52:57Z","display_at":"2026-07-15T06:50:00Z","incident_id":"01KXKEJ36XA1EARBHQAYYWDWZD","status":"resolved","updated_at":"2026-07-15T17:52:57Z"},{"id":"01KXKEJ36XYFS9FQB29NA3ES0M","body":"Long-running jobs begin completing and new work begins clearing.","created_at":"2026-07-15T17:52:57Z","display_at":"2026-07-15T05:50:00Z","incident_id":"01KXKEJ36XA1EARBHQAYYWDWZD","status":"identified","updated_at":"2026-07-15T17:52:57Z"},{"id":"01KXKEJ36X3DZ19QKWWMY4CD1P","body":"A backlog of long-running agent sessions on a single customer's instance occupied all dedicated workers for 46 minutes","created_at":"2026-07-15T17:52:57Z","display_at":"2026-07-15T05:20:00Z","incident_id":"01KXKEJ36XA1EARBHQAYYWDWZD","status":"identified","updated_at":"2026-07-15T17:52:57Z"}]},{"id":"01KT9B30A24WSB28GKJ13QN2BV","name":"Indexing system outage","status":"resolved","created_at":"2026-06-04T12:52:47Z","updated_at":"2026-06-04T13:44:36Z","resolved_at":"2026-06-04T13:44:36Z","impact":"major","page_id":"01K33Z3T6S5WYED5485JTPKH7S","incident_updates":[{"id":"01KT9E1WEDDR859HVHRYNAS4EV","body":"The indexing subsystem experienced an outage on 06-04-2026; the system has been restored.","created_at":"2026-06-04T13:44:36Z","display_at":"2026-06-04T13:44:36Z","incident_id":"01KT9B30A24WSB28GKJ13QN2BV","status":"resolved","updated_at":"2026-06-04T13:44:36Z"},{"id":"01KT9B30A2VA0EVD5NCGF0J95P","body":"We experienced an outage that caused a number of indexing operations in Nomic Platform to fail; the affected subsystem has been restored, and we are working to clear the backlog of requested work.","created_at":"2026-06-04T12:52:47Z","display_at":"2026-06-04T12:52:47Z","incident_id":"01KT9B30A24WSB28GKJ13QN2BV","status":"investigating","updated_at":"2026-06-04T12:52:47Z"}]}]}